Privacy Policy

1. Introduction

Tinmouse Animation Studio Ltd (“Tinmouse”, “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our website or working with us, you agree to the terms of this policy.

2. Who We Are

Tinmouse Animation is a UK-based creative studio producing animation and visual content for clients worldwide. We operate remotely and may engage freelancers and partners to deliver projects.

3. Information We Collect

We collect personal information only when necessary for business purposes. This may include:

  • Contact information: name, company, email address, phone number.
  • Project information: creative briefs, scripts, reference materials, artwork, and communications.
  • Freelancer details: contact information, portfolio links, and payment details.
  • Website data: general usage statistics (e.g. IP address, browser type, and analytics data via cookies).

We do not collect unnecessary personal data or store sensitive information beyond what is required for our services.

4. How We Use Your Data

We use your data for the following purposes:

  • To communicate with you about projects, quotes, or collaborations.
  • To manage and deliver creative work.
  • To handle invoices and payments.
  • To maintain client and freelancer records.
  • To improve our services and website performance.
  • To comply with legal or tax obligations.

We only use your information for the purposes it was collected for and never sell or rent data to third parties.

5. Lawful Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Contract: to perform or prepare a contract with clients, freelancers, or suppliers.
  • Consent: when you explicitly agree (e.g. signing up for updates or contacting us directly).
  • Legitimate interests: to operate and manage our business effectively.
  • Legal obligation: to comply with tax or accounting laws.

6. Data Storage and Security

Your data is securely stored on cloud-based platforms including:

  • Google Workspace (Drive, Docs, Gmail)
  • CrashPlan (secure backup system)
  • Password-protected devices

Our Data Policy can be found here

We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access to your data.

7. Sharing Your Information

We may share data only when necessary to perform business functions, such as:

  • With freelancers or contractors working on your project (all bound by NDAs and confidentiality agreements).
  • With trusted service providers (e.g. accountants, cloud storage providers) under GDPR-compliant agreements.
  • Where required by law or regulatory authorities. We never share your data for marketing purposes.

8. Data Retention

We retain personal data only for as long as necessary:

  • Project files (non-sensitive) are retained indefinitely on our secure Google Drive for client access and retention.
  • Sensitive client data is retained for up to 5 years after project completion, unless otherwise required by contract or law.
  • Freelancer and supplier data is retained for 3 years after the last engagement.
  • Financial records are kept for 7 years to meet accounting requirements.

After this period, data is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent to processing.
  • Request a copy of your data in a portable format.
  • Object to data processing where applicable.

To exercise your rights, please contact: tom@tinmouseanimation.com

10. Cookies and Website Analytics

Our website uses basic analytics tools (such as Google Analytics) to help us understand visitor activity. Cookies are small files stored on your device to improve site functionality. You can disable cookies in your browser settings at any time.

11. Data Transfers

As we operate remotely, your information may be processed or stored using secure, GDPR-compliant cloud services outside the UK. We ensure that any such transfers meet UK data protection standards through approved safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review it periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact:

Email: tom@tinmouseanimation.com

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk